Refund policy

  1. If the Supplier fails to deliver the Goods and/or perform the Services by the applicable date, We shall, without limiting or affecting other rights or remedies available to Us, have one or more of the following rights:
    1. to terminate this Agreement with immediate effect by giving written notice to the Supplier;
    2. to refuse to accept any subsequent performance of the Services and/or delivery of the Goods which the Supplier attempts to make;
    3. to recover from the Supplier any costs incurred by Us in obtaining substitute goods and/or services from a third party;
    4. to require a refund from the Supplier of sums paid in advance for Services that the Supplier has not provided and/or Goods that it has not delivered; and
    5. to claim damages for any additional costs, loss or expenses incurred by Us which are in any way attributable to the Supplier’s failure to meet such dates.
  2. If the Supplier has delivered Goods that do not comply with the undertakings set out in clause 4.1, then, without limiting or affecting other rights or remedies available to Us, We shall have one or more of the following rights, whether or not We have accepted the Goods:
    1. to terminate this Agreement with immediate effect by giving written notice to the Supplier;
    2. to reject the Goods (in whole or in part) whether or not title has passed and to return them to the Supplier at the Supplier’s own risk and expense;
    3. to require the Supplier to repair or replace the rejected Goods, or to provide a full refund of the price of the rejected Goods;
    4. to refuse to accept any subsequent delivery of the Goods which the Supplier attempts to make;
    5. to recover from the Supplier any expenditure incurred by Us in obtaining substitute goods from a third party; and
    6. to claim damages for any additional costs, loss or expenses incurred by Us arising from the Supplier’s failure to supply Goods in accordance with clause 4.1.
  3. This Agreement shall extend to any substituted or remedial services and/or repaired or replacement goods supplied by the Supplier.
  4. Our rights under this Agreement are in addition to any rights and remedies implied by statute and common law.